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Knowledge & Intellect

The 5 Whys Method

A video demonstration of the 5 Whys technique for getting to the root cause of problems with a real-world example.

Video Lesson

Video

Ever feel like you're constantly putting out fires, but never actually solving the underlying problem? Like when your car keeps breaking down, and you just keep patching it up instead of figuring out why it's failing? That's where the 5 Whys method comes in. It's a simple, powerful technique for getting to the root cause of any issue.

So, what is the 5 Whys? It's exactly what it sounds like: you start with a problem, and then ask "Why?" five times. Each answer becomes the basis for the next "Why?" question. The key is to be persistent and don't stop at the obvious symptoms. Why does it matter? Because treating symptoms is like putting a band-aid on a broken leg. You might feel better for a bit, but the real problem is still there, festering and ready to cause more trouble. The 5 Whys helps you identify the real problem so you can fix it for good.

How do you actually do it? Let's say your team is missing deadlines. That's your initial problem.

  • Why are we missing deadlines? Because tasks are taking longer than expected.
  • Why are tasks taking longer than expected? Because we're encountering unexpected roadblocks.
  • Why are we encountering unexpected roadblocks? Because the project scope wasn't clearly defined.
  • Why wasn't the project scope clearly defined? Because we rushed the initial planning phase.
  • Why did we rush the initial planning phase? Because we were under pressure to start coding immediately from the sales team.

Ah-ha! The root cause isn't just "tasks taking too long." It's the pressure from the sales team that skips the planning phase! Now you can address that – maybe through better communication or revised project kickoff procedures. You can see how going through the 'why' process helped uncover the real issue.

Ready to put this into practice? Think of one recurring problem you're facing right now. Grab a piece of paper or open a document, write down the problem, and then ask "Why?" five times. Don't overthink it, just keep digging. You might be surprised at what you uncover!

The 5 Whys Method - Practice Exercise

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